Experienced collections professional with significant experience in managing a team of collectors, coordinating with attorneys and interacting at a senior management level both internally and with our customers.

Essential Responsibilities:

• Review, direct and guide a staff of 12 onshore (including one senior collections manager) and 12 offshore collectors
• Works closely with Lease Administration staff (Accounting) to understand tenant billing issues
• Coordinates with in-house legal team on tenants where legal action is required
• Establishes relationships with appropriate management level personnel at most significant tenants in order to facilitate efficient handling of disputes/issues
• Updates accounting platform (CTI) with all relevant information related to the eviction case / process
• Reviews and makes recommendations to Leasing, and Property Management on terminated accounts
• Responsible for accuracy and adequacy of bad debt reserves and bad debt expense
• Coordinate the process of determining whether to pursue with internal legal resources, or outsource the process to third party Collection Agency.
• Prepares information for Collection Agency and in-house Legal team
• Handles all dark tenants ~ abandonment, lockouts, eviction ~ preparing the file for litigation determination
• Reviews and approves the vacancy notices
• Preparation of notice of abandonment
• Prepares termination of possession letters for tenants residing in Texas
• Assists in the review of credit reports to determine whether to pursue legally
• Communicates with internal clients to insure accuracy, and company’s objectives are met
• Designing effective and efficient procedures
• Other tasks on an as needed basis

 Education and Experience:

• Must have 5-10 years of experience in collections with 2-3 years experience in a managerial role

Diane Delgado LeMaire | Managing Director, Accounting & Finance Recruiting | Creative Financial Staffing, a division of Fitts, Roberts CPA Firm | 5718 Westheimer Suite 800 | Houston, TX 77057 | 713-260-5238 | dcd@fittsroberts.com  | http://cfstaffing.blogspot.com/| www.dianedelgadolemaire.wordpress.com| www.twitter.com/CPARecruiterHOU| www.linkedin.com/in/dianedelgadolemaire