Why take a Credit & Collections Manager role with this company?

• Stable, Employee-Owned Company that has been in business for over 75 years!
• Ability to learn from an amazing manager with lots of knowledge to share
• Newly created role. Set up this department. Leadership is looking for your vision!
• Committed to integrity, teamwork, and customer-centric!
• Strong medical benefit package
• 401-K with match
• Amazing tenure. The company has been in business since 1945
• 3.4-star review on Glassdoor.
• Did we mention this is an ESOP company?
• Conveniently located close to Sugar Land, Texas!

What you will do..
The Credit & Collections Manager, reporting to the Corporate Controller, will execute the transition of the accounts receivable collection function from the sales team, building a team of collectors and defining and implementing key processes, tools and controls.

• Lead the credit and collection function for the company.
• Manage a team of 8+ collectors.
• Execute customer portal requirements for over 30 different portals.
• Implement tools to automate processes and maximize the efficiency of the collections team.
• Define key metrics and develop reporting to measure collector performance.
• Build strong partnerships with sales and operations, and manage escalations for support where appropriate.
• Define processes for establishing and managing customer credit limits, utilizing third-party credit reports, financial statement analysis, communication with customer financial personnel, monitoring customer credit risk through news alerts, etc.
• Manage relations and contracts for service with credit reporting agencies and industry associations
• Build knowledge of key requirements for collecting from large customers to ensure timely payments and minimize aging of balances due
• Identify root causes for delayed payments from customers and work with internal stakeholders to implement permanent improvements
• Ensure timely utilization of customer credit balances, minimizing the age of credits
• Generate meaningful reports to measure key metrics, including Accounts Receivable Dashboard

What the company needs in a Credit & Collections professional:

• Bachelor’s degree in finance, accounting or business preferred.
• Minimum 10 years of related experience
• Results-driven manager with quantitative and qualitative skills
• Proven ability to streamline processes and enhance productivity.
• Business partnering and collaboration skills
• Ability to achieve credit and collection goals while maintaining healthy customer relationships that support growth and other business initiatives
• Ability to work with strict deadlines, strong time and people management skills

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