ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

Data Integrity: 

• Identify and implement policies and procedures that ensure the data entered and updated into the multiple software databases that support Company is complete and correct.
• On a daily basis monitor work performed by departmental personnel, monitor department metrics to ensure superior customer service and service level agreements are met.
• Develop standard work procedures for the department that can be used to train new employees.
• Direct and redirect team members in prioritizing of daily tasks.
• Review data input into software databases to ensure “data integrity” standards are being maintained as directed by management.
• Assist in and make recommendations regarding the direction of the department.
• Manage the Bulk Load process.
• Review processes/procedures and improve the current processes using Lean practices.
• Take a leadership role in system enhancements to ensure DI manual processes are automated. This includes participation in system changes and user acceptance testing.
• Gain system knowledge and become a subject matter expert (SME) and a power user.
• Develop routine review processes to ensure automated DI processes are working properly.
• Develop the vision for the DI department role as the current role is continually automated.
• Assist with Special projects as needed.
• Routine training of team members and assist with training internal customers, as needed.
• Review and approve department expenses.
• Evaluate and perform annual reviews for DI personnel.
• Travel to remote office locations as necessary.

Requirements:

• Bachelor’s degree preferred.
• 3+ years general work experience in areas such as Database and/or Systems Content Management.
• At least 1 to 2 years supervisory experience.
• Familiarity with variety of concepts, practices and procedures for the Sales and Servicing industry preferred.
• Proficiency in Microsoft Office Suite.
• Strong independent decision-making skills.
• Able to effectively supervise a team.
• Able to relate comfortably with all levels of employees, from line to senior management.
• Excellent organizational and time management skills.
• Ability to re prioritize and redirect both employees and work assignments often.
• Must be able to successfully pass all applicable background screening tests.
• Must have excellent communication skills, both written and oral.